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Thanks for stopping by to find out more about GolfOnline. Our company is made up of passionate golfers, web coders and retail specialists. Since 2000, we have been building GolfOnline into one of Europe's largest and most trusted websites. Today, our amazing community of customers continue to support our growth, and in 2010, we also opened our doors to physical retail, with GolfInstore, our flagship London golf store. Shipping DOMESTIC: Here are the quick points most customers need to know Most orders are delivered to your door on weekdays between 8:30am to 6:00pm. In some cases the time can be more specific, such as a morning delivery, afternoon delivery, or delivery before a certain time. Most items require a signature upon delivery. We do not dispatch orders on weekends and bank holidays. We carry nearly all of the items in-stock as advertised on-line. However in an event when an item is not in stock, we advise customers if there would be any delay in meeting the delivery deadline. In most cases, this can add 5 to 10 days to your dispatch date. If the delay is longer than this, we will advise you so you can either choose to wait longer or you can cancel if the order is no longer convenient for you. The delivery times stated here are generally accurate, but can vary by postcode and location. Goods in transit are the responsibility of the courier, however you can track the delivery online through each courier's website. We normally send the tracking number upon dispatch by email or you may also find in your account against the respective order. Please note that delivery times stated are accurate, but not guaranteed. This is because GolfOnline use the national postal service (Royal Mail) and a range of third party couriers like Interlink, DHL, GeoPost, DPD, Parcelforce etc to deliver products to your home or work. As such, factors that influence the ability of these companies to be on time, also affect us, and occasionally, you. Previous examples include extreme weather conditions, or staff strikes or parcel sorting error at depot. We work closely with all of our delivery partners to ensure that such occurrences are rare and make a minimal impact on our customers. If you have any questions or suggestions, we welcome you to contact us. We will get in touch if an item in your order is out of stock. In the rare event when a certain item in your order has ran out of stock, (such as two customers ordering the last item at once), and we are unable to dispatch your goods to you, we shall contact you via e-mail/telephone to advise you of the situation. You will of course have the option to select a different product, choose to wait whilst we re-order from the manufacturer, or cancel your order if it is not convenient for you. INTERNATIONAL: We deliver Worldwide including most European countries, USA, Australia and to the rest of the world. An average delivery time of around 5-8 business days to Europe and around 10-15 business days to the rest of the world. If you are unable to find a delivery rate to your Country or Zone, then why not contact us for a quote. Please note: All orders shipped outside the European Union (EU) will automatically be exempt from United Kingdom / EU taxes and VAT, however, you may incur local duties, taxes, brokerage and clearing fees. The delivery-recipient will be responsible for all local taxes and duties for clearing. For more information please check with your local authority for goods clearing. Our delivery charges stated below have been discounted to offer you the best value when shopping with us. Although there is a maximum allowance of 30 kilos per order. When the total weight of your order goes over a reasonable cost, we shall contact you to either pay the difference in shipping cost, or, you may reduce the size of your order. Payment We accept the following forms of payment. Contact Us If you prefer to pay over the phone or to speak to one of our team members please contact us on the following numbers:
UK & IRELAND: 0208 951 6080 or 0870 770 5380
Mon-Fri, 9am-6pm (exlcuding bank holidays) International (outside UK):+44 208 951 6080Mon-Fri, 9am-6pm (exlcuding bank holidays) If you wish to fax your order to us or simply wish to contact us please use the number below: FAX: +44 (0) 208 181 7777